Official CubeWard Support

How can we help?

Support for purchases, game progress, gameplay questions, and technical issues in CubeWard: Rolling Block Puzzle.

Download CubeWard

Open the store link or scan the QR code to get CubeWard: Rolling Block Puzzle.

Available outside mainland China. Scan using an account registered outside mainland China.

在大陆以外的地区可用,需使用大陆以外的账号扫码。

Help Center

Quick answers for the most common CubeWard questions.

Purchase & RestoreiOSAndroid

A one-time in-app purchase unlocks everything: Unlock Full Game on iOS, CubeWard Premium Pack on Android.

To restore a previous purchase, open CubeWard → Settings → Restore Purchase. Restoring with the same store account does not charge you again — an Apple Account on iOS, or a Google Account on Android.

Game ProgressiOSAndroid

CubeWard saves your progress automatically on your device.

When Game Center (iOS) or Google Play Games Services (Android) is available and connected, supported progress can also be synchronized across your devices.

Gameplay HelpiOSAndroid

Stuck on a stage? Use the in-game Help feature to view three selected segments from a player-achieved world-best route.

Each segment highlights key parts of the optimal solution, giving you useful guidance while leaving the rest for you to solve.

Technical IssuesiOSAndroid

If you experience a crash, purchase issue, progress problem, or another technical issue, contact us and include as much detail as possible.

  • Device model
  • System version
  • CubeWard version
  • Short description and screenshots, if available

Frequently Asked Questions

Tap a question to view the answer.

How do I unlock the full experience?iOSAndroid

Use the in-game unlock option to purchase Unlock Full Game on iOS or CubeWard Premium Pack on Android. Both are one-time purchases with lifetime access.

On Android, CubeWard Premium Pack removes all ads forever and unlocks unlimited energy, unlimited hints, and all skins.

I already purchased the game. Why is it locked?iOSAndroid

Make sure you are signed in with the same store account used for the original purchase — your Apple Account on iOS or your Google Account on Android — then open Settings → Restore Purchase. If the issue remains, contact us and we will help you investigate.

Will restoring a purchase charge me again?iOSAndroid

No. Restoring a previous one-time purchase made with the same store account does not create a new charge.

How does Game Center progress sync work?iOS

When Game Center is connected and network access is available, CubeWard can synchronize supported progress so you can continue on another compatible Apple device.

How does Google Play Games progress sync work?Android

When Google Play Games Services is connected and network access is available, CubeWard can synchronize supported progress so you can continue on another compatible Android device.

Why do I see ads, and how do I remove them?Android

The Android version is free to play and supported by ads, which may include rewarded video, interstitial, banner, native, and app open ads. If you purchase CubeWard Premium Pack, all advertising is permanently removed from the Game.

How does the in-game Help guide work?iOSAndroid

The Help guide is based on a world-best minimum-move route achieved by a player. It presents three selected segments from that best-route run as useful reference points while you work out the stage yourself.

What should I send when reporting a problem?iOSAndroid

Please include your device model, system version, CubeWard version, what you were doing when the issue occurred, and screenshots or a screen recording if available.

Contact

Still need help?

Send us a message and describe the issue. The more detail you include, the easier it is for us to reproduce and resolve the problem.

Email CubeWard Support
Device model System version Game version Screenshots if available

Privacy

Learn how CubeWard handles game data, device information, purchase records, and related services.